Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share your own experience with a Canadian sportsbook? We'd like to hear from you. This page explains the best way to reach us and what we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days. If your enquiry relates to a specific review or comparison table on the site, mentioning the sportsbook name and the page you were reading helps us track down the right answer faster.
What we can help with
- Corrections or updates to information about a sportsbook's bonus terms, payment methods, or availability across Canadian provinces
- Questions about how we assess and rank the operators listed on ebisu.ca
- General feedback on your experience signing up with, depositing to, or withdrawing from a site we've covered
- Media, partnership, or general business enquiries
We're not able to act on behalf of a reader in a dispute with a betting operator, process withdrawals, or access anyone's individual account. For account-specific issues, the operator's own customer support team is the right first stop, since they can see your account details and transaction history, which we can't.
Before you write in about a specific site
A lot of the questions we get are already answered on the site itself. If you're weighing up a newer operator, our rankings and mini-reviews further up this page cover the current welcome offers, wagering conditions and what makes each one worth a look. If your question is about keeping your betting in check rather than about a particular operator, our responsible gambling page is a better starting point than getting in touch directly. And if you want to know how our reviews are put together, method and disclosure details, our about us page covers that in full.
Reporting an issue with a listed operator
If you've had a problem with deposits, withdrawal times, or bonus terms not matching what was advertised on a site we list, let us know the specifics: which operator, roughly when it happened, and what went wrong. We use reader feedback like this alongside our own research when we update rankings and rewrite reviews, so detail is genuinely useful, even though we can't intervene in the dispute itself.
A note on our content and your feedback
Some of the operators featured on ebisu.ca pay us a commission if a reader signs up through our site — that never affects where a sportsbook sits in our rankings or what we say about it in a review. Reader feedback is one of the few checks we have on whether our write-ups still reflect reality, so if something's changed with an operator's terms, payment options or app performance since we last checked, telling us helps keep the site accurate for the next person comparing sportsbooks. Our full terms are set out in our terms and conditions.